BlackBerry Torch 9860 9850 Help

background image

BlackBerry Torch Series

BlackBerry Torch 9850/9860 Smartphones

Version: 7.1

User Guide

background image

Published: 2012-09-24

SWD-20120924153143383

background image

Contents

Quick Help ................................................................................................................................................... 8

Getting started: Your smartphone ................................................................................................................. 8
Popular topics ............................................................................................................................................ 26
Popular tips ................................................................................................................................................ 30
Common troubleshooting ........................................................................................................................... 39

Tips and shortcuts ...................................................................................................................................... 44

Tips: Doing things quickly ........................................................................................................................... 44
Tips: Extending battery life .......................................................................................................................... 45
Tips: Finding apps ...................................................................................................................................... 46
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 49
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ........................................................................................................................................ 51
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 51
Shortcuts: Media ........................................................................................................................................ 52
Troubleshooting: Shortcuts ......................................................................................................................... 53

Phone ........................................................................................................................................................ 54

How to: Phone ............................................................................................................................................ 54
Troubleshooting: Phone .............................................................................................................................. 73

Voice commands ........................................................................................................................................ 77

How to: Voice commands ........................................................................................................................... 77
Troubleshooting: Voice commands ............................................................................................................. 79

Messages ................................................................................................................................................... 81

How to: Messages application .................................................................................................................... 81

background image

Troubleshooting: Messages application .................................................................................................... 117

Files and attachments .............................................................................................................................. 123

How to: Files ............................................................................................................................................ 123
Troubleshooting: Files .............................................................................................................................. 130

Media ...................................................................................................................................................... 131

How to: Media .......................................................................................................................................... 131
Troubleshooting: Media ............................................................................................................................ 148

Ring tones, sounds, and alerts .................................................................................................................. 151

How to: Ring tones, sounds, and alerts ...................................................................................................... 151
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 155

Browser ................................................................................................................................................... 156

How to: Browser ....................................................................................................................................... 156
Troubleshooting: Browser ......................................................................................................................... 169

Calendar .................................................................................................................................................. 171

How to: Calendar ...................................................................................................................................... 171
Troubleshooting: Calendar ....................................................................................................................... 180

Contacts .................................................................................................................................................. 182

How to: Contacts ...................................................................................................................................... 182
Troubleshooting: Contacts ........................................................................................................................ 191

Clock ....................................................................................................................................................... 193

How to: Clock ........................................................................................................................................... 193
Troubleshooting: Clock ............................................................................................................................. 197

Tasks and memos .................................................................................................................................... 198

Create a task or memo .............................................................................................................................. 198
Send a task or memo ................................................................................................................................ 198
Change or delete a task or memo .............................................................................................................. 198
Change the status of a task ....................................................................................................................... 199

background image

Hide completed tasks ............................................................................................................................... 199
Show tasks in the calendar ....................................................................................................................... 199
Synchronizing tasks and memos ............................................................................................................... 200
About categories ...................................................................................................................................... 202
Categorize a contact, task, or memo ......................................................................................................... 202
Create a category for contacts, tasks, or memos ....................................................................................... 202
Turn off the prompt that appears before you delete items .......................................................................... 203

Typing ...................................................................................................................................................... 204

How to: Typing ......................................................................................................................................... 204
Troubleshooting: Typing ........................................................................................................................... 213

Keyboard ................................................................................................................................................. 215

How to: Keyboard ..................................................................................................................................... 215

Language ................................................................................................................................................. 219

How to: Language .................................................................................................................................... 219
Troubleshooting: Language ...................................................................................................................... 221

Screen display .......................................................................................................................................... 222

How to: Screen display ............................................................................................................................. 222
Troubleshooting: Screen display ............................................................................................................... 227

GPS technology ........................................................................................................................................ 228

How to: GPS technology ........................................................................................................................... 228
Troubleshooting: GPS technology ............................................................................................................. 230

Compass .................................................................................................................................................. 231

How to: Compass ..................................................................................................................................... 231

Maps ....................................................................................................................................................... 233

How to: Maps ........................................................................................................................................... 233
Personalize: Maps .................................................................................................................................... 237
Troubleshooting: Maps ............................................................................................................................. 239

background image

Applications ............................................................................................................................................. 240

How to: Applications ................................................................................................................................ 240
Troubleshooting: Applications .................................................................................................................. 242

BlackBerry ID ........................................................................................................................................... 246

How to: BlackBerry ID .............................................................................................................................. 246

BlackBerry Device Software ...................................................................................................................... 248

How to: BlackBerry Device Software ......................................................................................................... 248
Troubleshooting: BlackBerry Device Software ........................................................................................... 250

Manage Connections ................................................................................................................................ 252

Mobile network ........................................................................................................................................ 252
Wi-Fi technology ....................................................................................................................................... 259

Mobile Hotspot mode ............................................................................................................................... 269

How to: Mobile Hotspot mode ................................................................................................................... 269
Troubleshooting: Mobile Hotspot mode .................................................................................................... 272

Bluetooth technology ............................................................................................................................... 273

How to: Bluetooth technology ................................................................................................................... 273
Troubleshooting: Bluetooth technology ..................................................................................................... 281

Media server ............................................................................................................................................ 284

How to: Media server ................................................................................................................................ 284

Smart accessories .................................................................................................................................... 286

About the Smart Accessories application .................................................................................................. 286
Set up a new dock .................................................................................................................................... 286
Change a dock profile ............................................................................................................................... 287
Delete a saved dock profile ....................................................................................................................... 287

Power and battery .................................................................................................................................... 288

How to: Power and battery ........................................................................................................................ 288
Troubleshooting: Power and battery .......................................................................................................... 292

background image

Storage space and media cards ................................................................................................................ 293

How to: Storage space and media cards ................................................................................................... 293
Troubleshooting: Storage space and media cards ..................................................................................... 299

Search ..................................................................................................................................................... 301

How to: Search ......................................................................................................................................... 301
Troubleshooting: Search ........................................................................................................................... 305

Security ................................................................................................................................................... 307

How to: Security ....................................................................................................................................... 307
Troubleshooting: Security ......................................................................................................................... 337

Service books and diagnostic reports ........................................................................................................ 340

Run, view, send, or delete a diagnostic report ........................................................................................... 340
Accept, delete, or restore a service book ................................................................................................... 340
Set a default recipient for diagnostic reports ............................................................................................. 341
Find your smartphone model number and version of the BlackBerry Device Software ................................ 341
I can't run or submit a diagnostic report .................................................................................................... 341

Synchronization ....................................................................................................................................... 343

How to: Synchronization ........................................................................................................................... 343
Troubleshooting: Synchronization ............................................................................................................. 346

Accessibility options ................................................................................................................................. 348

How to: Accessibility ................................................................................................................................ 348

Calculator ................................................................................................................................................ 354

Use the calculator .................................................................................................................................... 354
Convert a measurement ........................................................................................................................... 354

Glossary ................................................................................................................................................... 355

Legal notice ............................................................................................................................................. 357