BlackBerry Torch Series
BlackBerry Torch 9850/9860 Smartphones
Version: 7.1
User Guide
Published: 2012-09-24
SWD-20120924153143383
Contents
Quick Help ................................................................................................................................................... 8
Getting started: Your smartphone ................................................................................................................. 8
Popular topics ............................................................................................................................................ 26
Popular tips ................................................................................................................................................ 30
Common troubleshooting ........................................................................................................................... 39
Tips and shortcuts ...................................................................................................................................... 44
Tips: Doing things quickly ........................................................................................................................... 44
Tips: Extending battery life .......................................................................................................................... 45
Tips: Finding apps ...................................................................................................................................... 46
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 47
Tips: Freeing space to optimize your smartphone's performance ................................................................. 48
Tips: Updating your software ...................................................................................................................... 49
Tips: Keeping your information safe ............................................................................................................ 49
Tips: Managing indicators ........................................................................................................................... 50
Shortcuts: Phone ........................................................................................................................................ 51
Shortcuts: Typing with the touch screen keyboard ...................................................................................... 51
Shortcuts: Media ........................................................................................................................................ 52
Troubleshooting: Shortcuts ......................................................................................................................... 53
Phone ........................................................................................................................................................ 54
How to: Phone ............................................................................................................................................ 54
Troubleshooting: Phone .............................................................................................................................. 73
Voice commands ........................................................................................................................................ 77
How to: Voice commands ........................................................................................................................... 77
Troubleshooting: Voice commands ............................................................................................................. 79
Messages ................................................................................................................................................... 81
How to: Messages application .................................................................................................................... 81
Troubleshooting: Messages application .................................................................................................... 117
Files and attachments .............................................................................................................................. 123
How to: Files ............................................................................................................................................ 123
Troubleshooting: Files .............................................................................................................................. 130
Media ...................................................................................................................................................... 131
How to: Media .......................................................................................................................................... 131
Troubleshooting: Media ............................................................................................................................ 148
Ring tones, sounds, and alerts .................................................................................................................. 151
How to: Ring tones, sounds, and alerts ...................................................................................................... 151
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 155
Browser ................................................................................................................................................... 156
How to: Browser ....................................................................................................................................... 156
Troubleshooting: Browser ......................................................................................................................... 169
Calendar .................................................................................................................................................. 171
How to: Calendar ...................................................................................................................................... 171
Troubleshooting: Calendar ....................................................................................................................... 180
Contacts .................................................................................................................................................. 182
How to: Contacts ...................................................................................................................................... 182
Troubleshooting: Contacts ........................................................................................................................ 191
Clock ....................................................................................................................................................... 193
How to: Clock ........................................................................................................................................... 193
Troubleshooting: Clock ............................................................................................................................. 197
Tasks and memos .................................................................................................................................... 198
Create a task or memo .............................................................................................................................. 198
Send a task or memo ................................................................................................................................ 198
Change or delete a task or memo .............................................................................................................. 198
Change the status of a task ....................................................................................................................... 199
Hide completed tasks ............................................................................................................................... 199
Show tasks in the calendar ....................................................................................................................... 199
Synchronizing tasks and memos ............................................................................................................... 200
About categories ...................................................................................................................................... 202
Categorize a contact, task, or memo ......................................................................................................... 202
Create a category for contacts, tasks, or memos ....................................................................................... 202
Turn off the prompt that appears before you delete items .......................................................................... 203
Typing ...................................................................................................................................................... 204
How to: Typing ......................................................................................................................................... 204
Troubleshooting: Typing ........................................................................................................................... 213
Keyboard ................................................................................................................................................. 215
How to: Keyboard ..................................................................................................................................... 215
Language ................................................................................................................................................. 219
How to: Language .................................................................................................................................... 219
Troubleshooting: Language ...................................................................................................................... 221
Screen display .......................................................................................................................................... 222
How to: Screen display ............................................................................................................................. 222
Troubleshooting: Screen display ............................................................................................................... 227
GPS technology ........................................................................................................................................ 228
How to: GPS technology ........................................................................................................................... 228
Troubleshooting: GPS technology ............................................................................................................. 230
Compass .................................................................................................................................................. 231
How to: Compass ..................................................................................................................................... 231
Maps ....................................................................................................................................................... 233
How to: Maps ........................................................................................................................................... 233
Personalize: Maps .................................................................................................................................... 237
Troubleshooting: Maps ............................................................................................................................. 239
Applications ............................................................................................................................................. 240
How to: Applications ................................................................................................................................ 240
Troubleshooting: Applications .................................................................................................................. 242
BlackBerry ID ........................................................................................................................................... 246
How to: BlackBerry ID .............................................................................................................................. 246
BlackBerry Device Software ...................................................................................................................... 248
How to: BlackBerry Device Software ......................................................................................................... 248
Troubleshooting: BlackBerry Device Software ........................................................................................... 250
Manage Connections ................................................................................................................................ 252
Mobile network ........................................................................................................................................ 252
Wi-Fi technology ....................................................................................................................................... 259
Mobile Hotspot mode ............................................................................................................................... 269
How to: Mobile Hotspot mode ................................................................................................................... 269
Troubleshooting: Mobile Hotspot mode .................................................................................................... 272
Bluetooth technology ............................................................................................................................... 273
How to: Bluetooth technology ................................................................................................................... 273
Troubleshooting: Bluetooth technology ..................................................................................................... 281
Media server ............................................................................................................................................ 284
How to: Media server ................................................................................................................................ 284
Smart accessories .................................................................................................................................... 286
About the Smart Accessories application .................................................................................................. 286
Set up a new dock .................................................................................................................................... 286
Change a dock profile ............................................................................................................................... 287
Delete a saved dock profile ....................................................................................................................... 287
Power and battery .................................................................................................................................... 288
How to: Power and battery ........................................................................................................................ 288
Troubleshooting: Power and battery .......................................................................................................... 292
Storage space and media cards ................................................................................................................ 293
How to: Storage space and media cards ................................................................................................... 293
Troubleshooting: Storage space and media cards ..................................................................................... 299
Search ..................................................................................................................................................... 301
How to: Search ......................................................................................................................................... 301
Troubleshooting: Search ........................................................................................................................... 305
Security ................................................................................................................................................... 307
How to: Security ....................................................................................................................................... 307
Troubleshooting: Security ......................................................................................................................... 337
Service books and diagnostic reports ........................................................................................................ 340
Run, view, send, or delete a diagnostic report ........................................................................................... 340
Accept, delete, or restore a service book ................................................................................................... 340
Set a default recipient for diagnostic reports ............................................................................................. 341
Find your smartphone model number and version of the BlackBerry Device Software ................................ 341
I can't run or submit a diagnostic report .................................................................................................... 341
Synchronization ....................................................................................................................................... 343
How to: Synchronization ........................................................................................................................... 343
Troubleshooting: Synchronization ............................................................................................................. 346
Accessibility options ................................................................................................................................. 348
How to: Accessibility ................................................................................................................................ 348
Calculator ................................................................................................................................................ 354
Use the calculator .................................................................................................................................... 354
Convert a measurement ........................................................................................................................... 354
Glossary ................................................................................................................................................... 355
Legal notice ............................................................................................................................................. 357